FAQ
All orders, including personalized orders, typically ship the same or next business day.
- When will my order be shipped?
Shipping is FREE for all U.S. orders!
- How much does shipping cost?
All orders are shipped via the USPS First Class Mail (FREE shipping option).
- What Shipping Carrier do you use?
Yes! Once your order had been shipped, you will receive an email with confirmation and tracking number.
- Do you provide a tracking number?
The approximate delivery time is calculated based on overall delivery statistics - 3-8 business days. However this time may be different for each shipment (season).
- How long does delivery take?
Yes, please choose a preferred shipping method during checkout:
- I need my order sooner - within 3 to 5 business days. Is this possible?
- USPS Priority Mail - 3 - 5 business days
- UPS Ground - 3 - 5 business days
- USPS Express Mail - 1 - 2 business days
After you receive a notification email that your order has been shipped, no changes can be made to the order.
- Can I change my order?
Please see the details of return/exchange policies here.
- What are your return/exchange policies?
- SURE! Some of our products can be custom engraved - click here. Choose an item, click on "Personalize it", select a font and enter your requested text in the box that appears. Contact us for logo engraving.
- Can I add a custom name/date/message to an item?
If you provide an invalid shipping address we will contact you ASAP and your order will not be shipped until we receive a valid address. If you do not answer, your order will be canceled after a few days.
- Why has my order not been shipped (or has been canceled)?
Please contact us with any additional questions or concerns that have not been answered above.